80 to 600 properties
Letting agencies
Past the point where one person holds it all in their head, not yet big enough for a full admin team.
Rent, deposits, renewals
For letting agencies, managing agents and self-managed schemes
Handled, or on your desk.
Admin never wins clients. It only loses them.
Rello sits underneath the whole operation. Every request, promise and amount owed runs through one layer that answers what it can, escalates what it cannot, and forgets nothing.
A Tuesday morning
Example- 07:12Answered Thabo about the geyser
- 07:15Logged the job, told the plumber
- 07:58R 4,200 quote needs your yes
- 09:41Sent Nomsa her lease copy
Waiting on you
R 4,200
Cape Plumbing came back above your R 4,000 limit. Thabo knows someone is coming.
Three answered without you. One that needed you, with the reason attached.
- Grow the book without growing the day
- Volume stops being the thing that breaks your service.
- Stop losing clients to silence
- Nothing waits long enough to become a resignation.
- Own knowledge nobody else has
- Every promise and repair on the record, compounding into an asset a competitor cannot copy.
How agencies actually grow
Agencies grow on the things that do not scale. So we take the things that do.
None of it is optional. None of it is memorable. Which makes it exactly the work to hand over.
Rello takes this off you
Nobody has ever thanked you for this
- Telling someone when the rent goes off
- Sending another copy of the lease
- Re-typing a WhatsApp into a spreadsheet
- Working out which property a blurry photo belongs to
- Remembering to follow up on Thursday
- Confirming the banking details again
- Hunting for the invoice from March
Your people get this back
This is what makes someone feel looked after
- Ringing a client before they have to ask
- Coffee with the owner of six units who might give you nine
- Standing in the flat with a tenant who has had enough
- Talking a renewal through face to face
- Knowing which contractor you trust in that building
- Handling the one thing that has genuinely gone wrong
- Being the agency that answers the phone
You did not get worse at service as you grew. You just got bigger.
Why agencies lose clients
Your clients never see your software. They only ever see this.
Seven things landlords and owners actually say before they leave, with the same cause under all of them. Attention ran out before the work did.
“I sent three messages and nobody came back to me.”
It landed on someone’s personal WhatsApp and never became a job.
“Two days to answer a simple question.”
A question with a one-line answer sat in a queue behind an agent being free.
“I have to chase them for everything.”
The follow-up lived in one person’s head.
“The plumber came while I was at work. Twice.”
Three separate chats, three versions of what was agreed.
“Three weeks, and the geyser still leaks.”
It stalled on a quote nobody chased. Nothing flagged it.
“I explained the whole history again to someone new.”
The knowledge left when your portfolio manager did.
“Nobody can tell me what I owe or what it was for.”
The ledger is in one system and the conversation is in another.
How it works
Four steps.
Only one of them needs you. No migration weekend, and nothing for your tenants to download. They keep messaging the same number.
- 01
It all lands in one place
WhatsApp, email, a call, a voice note at eleven at night. Each one becomes a job with a name, a property and a clock on it.
No message without an owner
- 02
The routine gets answered
When rent goes off, a copy of the lease, the charges on the account, the banking details. Rello reads the lease or the schedule and replies, at any hour.
Median first reply under 20 seconds
- 03
The rest comes to you
A burst geyser, a quote above your limit, an owner who has complained twice. With the history attached, so you can phone already knowing.
Every open job names its blocker
- 04
It stays on the record
Who asked, what was promised, who did it, when. So a portfolio manager leaving does not take the building with them.
Full history on every property
What you cannot see today
Right now you find out something is wrong when someone tells you. By then they have already decided.
Every signal reaching you is late and negative. A complaint, a frustrated call, a notice to withdraw. Nothing tells you what is going well, who has gone quiet, or where the week is actually going.
Invisible until it is too late
- A landlord who has quietly stopped replying
- The building that eats a third of your week
- Which of your people is drowning
- The promise that was made and never kept
None of this is on a report because none of it was ever written down. It lived in a chat, or in somebody’s memory.
Now imagine the whole book, live
Response
18s
median first reply
Across every channel, every hour.
At risk
3
clients to call this week
Ranked by silence, not by shouting.
Open work
41
work with a named owner
Nothing without a person against it.
Money waiting
R 62k
approvals older than a day
Every amount, with what it is blocking.
You cannot improve a business you can only hear from when it is already going wrong.
Who it is for
If people hold you responsible for property you do not own, this is for you.
Different clients, different rules, same day. Amounts are owed, people are waiting, and the answer sits in somebody's head or somebody's WhatsApp.
Blocks and schemes
Managing agents
Service charges, levies, board requests, and twenty-four owners asking about the same leak.
Service charges, levies, notices
No agent appointed
Self-managed schemes
Charges and conduct rules, where everyone messaging you also lives there and votes on your budget.
Charges, rules, approvals
Trust accounting, deposit rules, joint inspections and consent are in the model from the start, not bolted on later. POPIA and GDPR are both handled, so the record stands up wherever you operate.
Spend next week on the clients, not the admin.
Half an hour on a call and we will show you your own Tuesday morning: what Rello would have answered, and what it would have left for you.
Or write to hello@rello.work