Terms

1.Supplier

Rello is a product of Kiraz Partners. Rello is a trading name and not a separate legal person.

Registered name

KIRAZ PARTNERS

Trading as

Rello

Country of registration

South Africa

Contact

hello@rello.work

2.The service

1. 2.1Rello receives messages from residents, owners and contractors, answers routine enquiries, records the resulting work against a property and unit, and maintains a record of what was requested and done.
2. 2.2Rello does not discharge an obligation on the client’s behalf, does not instruct contractors on its own authority, does not effect payment, and does not take decisions concerning a tenancy. Those acts are performed by the client.
3. 2.3Nothing on this website constitutes a representation that the service performs a function outside clause 2.1.
4. 2.4Rello does not constitute legal, financial or property advice and does not replace the judgement of a qualified agent.

3.WhatsApp Business Account

1. 3.1Kiraz Partners is a technology provider to Meta Platforms for the WhatsApp Business Platform.
2. 3.2The client owns its WhatsApp Business Account and its business telephone number, held in the client’s own business portfolio with Meta. Ownership is unaffected by termination of the client’s agreement with us.
3. 3.3The client grants Rello access to administer that account, comprising the sending and receipt of messages, the management of approved message templates and the reading of delivery status. That access may be withdrawn by the client at Meta at any time, upon which the service ceases.
4. 3.4The client accepts Meta’s terms directly as account owner, including the WhatsApp Business Messaging Policy and the WhatsApp Business Terms of Service, and is responsible for having a lawful basis for each message sent in its name.
5. 3.5The client is responsible for its own payment arrangements with Meta for platform usage.
6. 3.6Meta may suspend a number or an account for breach of its policies. We are not liable for such suspension.

4.Client obligations

1. 4.1To provide accurate information about itself and to keep access credentials confidential.
2. 4.2To hold personal information in Rello only in respect of persons it is entitled to hold information about, and only for property it is appointed to administer.
3. 4.3Not to use Rello to send direct marketing, to send unlawful content, or to contact a person who has asked not to be contacted.
4. 4.4Not to access another client’s data, probe or interfere with the service, or copy, decompile or reverse engineer the software.
5. 4.5We may suspend access where a breach of this clause places our access to Meta or another client at risk. Reasons for suspension and the conditions for restoration are given in writing.

5.Data and intellectual property

1. 5.1Records created by a client and its residents in Rello remain the client’s. We process them to provide the service, on the terms of the privacy notice.
2. 5.2An export of a client’s records is provided on request. On termination, records are returned or deleted on the client’s instruction.
3. 5.3All intellectual property in the software, the brand and this website vests in us. Nothing in these terms transfers it.

6.Availability

The service is provided without warranty of uninterrupted availability. It depends in part on third-party services, including WhatsApp, which are outside our control. Where a written agreement specifies a service level, that agreement governs.

7.Liability

1. 7.1To the extent permitted by law, Kiraz Partners is not liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings.
2. 7.2Our aggregate liability arising out of or in connection with the service is limited to the fees paid for the service in the twelve months preceding the claim.
3. 7.3Nothing in this clause excludes or limits liability that cannot lawfully be excluded or limited, including under the Consumer Protection Act, 2008 where it applies.

8.General

1. 8.1These terms may be amended. The date on which the current version took effect appears above. Written notice of an amendment is given to a paying client.
2. 8.2These terms are governed by the law of South Africa and the courts of South Africa have jurisdiction.
3. 8.3Notices to us are given to hello@rello.work.